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ANALYSIS OF A VERSATILE MULTI-CLASS DELAY-LOSS SYSTEM WITH A SUPERIMPOSED MARKOVIAN ARRIVAL PROCESS Статья Krieger U.R., Naoumov V., Wagner D. European Journal of Operational Research. Elsevier. Том 108. 1998. С. 425-437
PROCEEDINGS OF THE NATIONAL ACADEMY OF SCIENCES OF THE UNITED STATES OF AMERICA Сборник материалов конференции