Elderly consumers' satisfaction with the quality of community pharmacy services in Ho Chi Minh City, Vietnam: a Q-methodology study

Introduction: The purpose of this study was to understand elderly consumers' satisfaction on the community pharmacy services in Ho Chi Minh City, Vietnam. Materials and methods: A sample of 32 consumers, aged over 60, was recruited in four pharmacies in Ho Chi Minh City, Vietnam, from December, 2017 to January, 2018. Q-methodology was used to identify the patterns of consumers' satisfaction. Results: Two distinct patterns of elderly consumers' viewpoints toward the community pharmacy services were identified. Elderly consumers in viewpoint 1 were satisfied with the geographic accessibility of community pharmacies. Elderly consumers in viewpoint 2 were satisfied with the affordability of medicines. However, consumers of both viewpoints expressed dissatisfaction with the pharmacy staff counseling on missed doses, storage, side effects, and interactions of medicines. Conclusion: The results from this study suggest that pharmacy staff need to spend more time for consultations on proper medication use with elderly consumers.

Авторы
Журнал
Издательство
PENSOFT PUBLISHERS
Номер выпуска
4
Язык
Английский
Страницы
303-309
Статус
Опубликовано
Том
67
Год
2020
Организации
  • 1 Can Tho Univ Med & Pharm, 179 Nguyen Van Cu St, Can Tho, Vietnam
  • 2 RUDN Univ, Peoples Friendship Univ Russia, 6 Miklukho Maklaya St, Moscow, Russia
Ключевые слова
community pharmacy; elderly consumer; Q-methodology; satisfaction; Vietnam
Дата создания
20.04.2021
Дата изменения
20.04.2021
Постоянная ссылка
https://repository.rudn.ru/ru/records/article/record/73214/