Abstract: An improved adiabatic method is applied to study the highly excited asymmetric two-electron configurations of helium atom known as frozen-planet resonances. It is shown that our approach provides much better agreement with numerically calculated resonance positions than the previously used Born–Oppenheimer type approximation. Wide range of states were studied, related to N = 7 − 15 first-ionization thresholds. We show that estimates of tunneling widths of these states however are not reliable, because of the breakdown of adiabatic approximation in the underbarrier region of configuration space. We also provide computational evidence that a single-potential approximation in hyperspherical coordinates would be inferior to our approach. Graphical abstract: [Figure not available: see fulltext.]. © 2020, EDP Sciences / Società Italiana di Fisica / Springer-Verlag GmbH Germany, part of Springer Nature.