Принципы управления качеством в деятельности аптечной организации

Рассмотрены проблемы управления качеством работы аптечных организаций на основе принципов TQM и стандартов серии ИСО 9000.

The principles of the quality management in pharmacy

The history of ISO standards' appearance is connected with the Global concept of the legislative support of the quality goods and service, which includes the producer's quality management system, check of products in the experimental labs, the product's certification, use of the quality management system in companies as guarantee of constant quality goods and service. In order to realize this concept the standards ISO 9000 were developed. In according of the international practice of the law only the compulsory requirement was determined by law, but other conditions are specified in the contract. The standards ISO 9000 are defined the international requirements to commerce.