Trends in Dispute Resolution in E-Commerce: China’s Experience

China’s best practices in the field of dispute resolution in e-commerce are explored in the article using the case study method. In the result the article revealed China’s best practices in the field of dispute resolution in e-commerce. As the case analysis of modern Chinese experience has shown, various online dispute resolution (ODS) mechanisms are available and demonstrate high efficiency in the digital economy. The key trend of the economic and legal system of China in the studied area is decentralization. The identified trend is that e-commerce platforms (for example, Alibaba, Taobao) launch and implement their own online dispute resolution (ODS) practices. In addition to this, there are state online courts. Mediation based on high technology and artificial intelligence is the main online dispute resolution (ODS) mechanism in China. The experience of China can be useful for other countries developing e-commerce. In particular, for China’s largest foreign trade partners, such as Russia and the EAEU countries. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2023.