MUNICIPAL ASSIGNMENT AS AN EFFECTIVE SERVICE QUALITY CONTROL TOOL

At present, a state (municipal) assignment is a mandatory document that needs to be formed and executed to establish the quality indicators of the activity of an institution. This approach follows from Article 69.2 of the Budget Code of the Russian Federation, according to which, a state (municipal) assignment should contain indicators of the quality of the provision of state (municipal) services. Quality indicators for the provision of services provided by state (municipal) institutions should be developed based on the most important problems that service recipients face and comply with applicable regulations.

Authors
Duborkina I.A.1 , Sokolova A.P.2 , Sirazhdinov R.Z.3 , Petrina O.A.3 , Mironova M.N. 4
Language
English
Pages
342-352
Status
Published
Volume
7
Year
2020
Organizations
  • 1 Higher Sch Business Management & Law, Moscow, Russia
  • 2 Russian State Univ Tourism & Serv, Cerkizovo, Russia
  • 3 State Univ Management, Moscow, Russia
  • 4 Peoples Friendship Univ Russia, Moscow, Russia
Keywords
Quality of service; Q uality indicator; Municipal assignment
Date of creation
19.05.2021
Date of change
19.05.2021
Short link
https://repository.rudn.ru/en/records/article/record/73508/
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