MATEC Web of Conferences. EDP Sciences. Vol. 170. 2018.
Nowadays the main features of the government administration are the formation of innovative theoretical and methodological bases of customs management basing on an integrative model. The authors described the conditions and directions of evolution of the institutional environment of the government administration. In the article is proposes concept of adaptive case management as one of the main area of development of customs management. This article presents adaptive model and the mechanism of its implementation. © The Authors, published by EDP Sciences, 2018.