Non-judicial forms of resolving disputes related to the protection of consumer rights in russia and the european union: Results of 2018 – 2019

The authors examine the features of the legal regulation of consumer protection in Russia and the European Union. It has been revealed that: (1) the evolution of non-judicial forms of consideration of consumer disputes both in the Russian Federation and in the EU will help to increase consumer protection and the accessibility of the exercise of the right to resolve disputes for consumers of different property levels, since the procedures under consideration are free of charge; (2) due to the specifics of disputes with consumers of financial services, the creation for these disputes of a special procedure for consideration by professional specialists of the financial market is justified and should positively affect the quality of consideration of cases; (3) the introduction of non-judicial forms into practice will entail a reduction in the resolution of conflict situations and a decrease in the load on the judicial system; (4) there is still some confusion of dispute settlement procedures in a number of provisions of the bill on the settlement of consumer disputes in electronic commerce in the Russian Federation, which is advisable to eliminate when finalizing the bill. © 2019, by ASERS® Publishing. All rights reserved.

Authors
Vildanova M.M.1 , Ermakova E.P. 2 , Alekseeva T.V. 2
Publisher
ASERS Publishing House
Number of issue
3
Language
English
Pages
954-958
Status
Published
Volume
10
Year
2019
Organizations
  • 1 Institute of Law and Comparative Law under the Government of the Russian Federation, Russian Federation
  • 2 RUDN University (Peoples` Friendship University of Russia), Russian Federation
Keywords
Dispute resolution; Disputes with consumers; Electronic commerce; Financial services; Mediation; Online dispute resolution; The Ombudsman for Consumer Rights of Financial Services
Date of creation
02.11.2020
Date of change
02.11.2020
Short link
https://repository.rudn.ru/en/records/article/record/65738/