This paper is devoted to exploring the critical challenges facing the current e-learning system in Jordan and investigate the main factors that support the use of the e-learning system during the Covid-19 pandemic. The COVID-19 pandemic is causing the greatest disruption to education systems nowadays, affecting nearly 1.6 billion learners in more than 190 countries, including Jordan .The Closings of universities and other learning places have impacted 94% of the world’s student population. This crisis is worsening pre-existing education differences by reducing the opportunities for many of the most vulnerable children, youth, those living in poor or rural regions, girls, refugees, disabled people and forcibly displaced persons, to continue their learning. So the providing and usage of online and e-learning system is becoming the main challenge for many universities during COVID-19 pandemic. E-learning system such has several fantastic features that would be valued for use during this pandemic. Therefore, the successful usage of e-learning system depend on understanding the main challenges that face the contemporary e-learning systems in Jordan.Till now, there is a lack of agreement about the challenges and the factors that shape the successful usage of e-learning system during COVID-19 pandemic;Therefore, a clear gap in knowledge related to the challenges and critical factors for using e-learning during this pandemic was identified.