MUNICIPAL ASSIGNMENT AS AN EFFECTIVE SERVICE QUALITY CONTROL TOOL

At present, a state (municipal) assignment is a mandatory document that needs to be formed and executed to establish the quality indicators of the activity of an institution. This approach follows from Article 69.2 of the Budget Code of the Russian Federation, according to which, a state (municipal) assignment should contain indicators of the quality of the provision of state (municipal) services. Quality indicators for the provision of services provided by state (municipal) institutions should be developed based on the most important problems that service recipients face and comply with applicable regulations.

Авторы
Duborkina I.A.1 , Sokolova A.P.2 , Sirazhdinov R.Z.3 , Petrina O.A.3 , Mironova M.N. 4
Журнал
Язык
Английский
Страницы
342-352
Статус
Опубликовано
Том
7
Год
2020
Организации
  • 1 Higher Sch Business Management & Law, Moscow, Russia
  • 2 Russian State Univ Tourism & Serv, Cerkizovo, Russia
  • 3 State Univ Management, Moscow, Russia
  • 4 Peoples Friendship Univ Russia, Moscow, Russia
Ключевые слова
Quality of service; Q uality indicator; Municipal assignment
Дата создания
19.05.2021
Дата изменения
19.05.2021
Постоянная ссылка
https://repository.rudn.ru/ru/records/article/record/73508/
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