Analysis of Multi-Server Queueing System with Flexible Priorities

In this paper, a multi-server queueing system providing service to two correlated flows of requests was considered. Non-preemptive priority was granted to one flow via the preliminary delay of requests in the intermediate buffers with different rates of extracting from the buffers. Customers’ impatience during waiting in the intermediate and main buffers was taken into account. The possibility of the use of the results of the mathematical analysis for managerial goals is numerically illustrated. © 2023 by the authors.