Water fittings are an integral part of the internal water supply system. The reliability of their work under operating conditions largely influence on the continuity of water supply to the population. The reliability indicators of sanitary fittings allow the services responsible for the technical condition of the indoor water supply of houses to pay priority attention to the factors that determine the uninterrupted water supply of the population and reduce the loss of drinking water. In this study, the results of indicators of operational reliability of faucets for sinks in kitchens and washbasins in toilet rooms of apartments of multi-store residential buildings in a residential neighborhood are presented. The study was performed based on the analysis of records in the logs of data on valve failures for 2016-2018. The main malfunctions are established, the random coincidence of which leads to failures. The reliability of sanitary fittings is affected not only by their structure and the characteristics of the materials, as well as by the exploitation conditions. The probability of failure-free operation of sanitary fittings in exploitation conditions for a time not exceeding the duration of the reduction of water supply to consumers in residential buildings is the basic parameter of its reliability. © The Authors, published by EDP Sciences, 2021.