Research on Crops.
Vol. 21.
2020.
P. 415-423
A new flexible discipline for providing priority to one of two types of customers in a single-server queue is proposed. This discipline assumes the use of additional finite storages for each type of arriving customer. During the stay in a storage, a customer can leave the system or transfer to the main infinite buffer. Preference to priority customers is provided via the proper choice of the rates of a customer transfer from the storages to the buffer. Analysis of this discipline is implemented under quite general assumptions about the arrival and service processes. The advantage of the proposed discipline over the classical non-preemptive discipline is numerically demonstrated. © 2020 by the authors.