Development of Online Services System for Banking Organizations

The article is devoted to the problem of improving the quality and ensuring information security of online banking services. The structure of indicators of the quality of online banking services is proposed, information threats are analyzed. The issues of information security for the online banking services system are considered. Recommendations are given for the development of banking IT services targeted on improving the quality and security of online customer service system performance. © 2023 IEEE.

Authors
Guskova M.F. , Shkolnik I.S. , Salpagarov S.I. , Rogov A.A.
Conference proceedings
Proceedings of the 2023 International Conference "Quality Management, Transport and Information Security, Information Technologies", IT and QM and IS 2023
Publisher
Institute of Electrical and Electronics Engineers Inc.
Language
English
Pages
14-18
Status
Published
DOI
10.1109/ITQMTIS58985.2023.10346442
Year
2023
Organizations
  • 1 Russian University of Transport, Quality Management Department, Moscow, Russian Federation
  • 2 Moscow Technical University of Communications and Informatics, Department of Digital Economy, Management and Business Technology, Moscow, Russian Federation
  • 3 RUDN University, Information Technology Department, Moscow, Russian Federation
Keywords
information security; IT services; online banking system; online customer service system
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