МОДЕЛИРОВАНИЕ КЛИЕНТООРИЕНТИРОВАННОГО БИЗНЕС-ПРОЦЕССА Article Смирнова Н.М., Алексеева А.С. 2nd International School on Applied Probability Theory & Communications Technologies (Аptct–2017): proceedings of the International Sсhool. Moscow, 23–27 October 2017. РУДН. 2017. P. 254-257