Drinking water is the basic requirement of life and the determining factor of the standard of living. However, in addition to government efforts, supply and demand factors of both surface and groundwater determine the level of drinking water available to people. Supply and demand factors are increasing along with natural and anthropogenic factors, such as environmental pollution. This limits the supply of drinking water and increases the cost of delivery. The decrease in the groundwater level and the availability of surface water, especially in the summer months, exposes a large number of people to the risk of drinking water. The problem of poor water quality is also observed in an increasing number of settlements. Inadequate resource management and the institutional system seem to be the main causes of the current problems. Also striving to meet the growing demand, cities also face the task of providing access to safe water for the urban poor, as well as reducing wasteful and illegal use of resources. The urban water crisis can be overcome only through changes in management and leadership that will lead to a more sustainable use of the shared resource. Do not forget that water is an important economic indicator that demonstrates not only the economic development of the country, cities, but also the standard of living of the population. In order to reduce the difference in the quality and cost of water resources for different segments of the population, rational solutions are proposed in the article. They are aimed at achieving maximum reliability and increasing the efficiency of the water supply system and measures to improve draft laws. a structured and hierarchical structure for the sustainable development of water services, consisting of institutions, provision, water infrastructure and production of services, which we hope will allow us to better understand how to develop our systems and services as part of the created environment for a more sustainable future.